Welcome to ESCARGOT NY Customer Service!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at info@escargotny.com.



Paul December 17, 2012 8 Product Info

The options are Glossy White and Matte Black. After you click the iPhone Spixi, you'll see a drop-down menu midway through the page that allows you to choose your color option.

Paul December 17, 2012 1 Shipping

The expected delivery date for Spixi is February 2013. If this date changes, we will send out notifications to our backers. 

Paul December 17, 2012 1 Shipping

Kickstarter backers don't have to pay for shipping- it's on us. Make sure you are using the link that we sent you. If you need the link, send us a message on Kickstarter.

Paul December 17, 2012 Discount Code

Firstly, please make sure you are using the correct discount code, it is case-sensitive. Secondly, see that you have the correct number of items in your cart- discount code will only work when you choose the products you have pledged for on Kickstarter. If you don't know your discount code, send us a message on Kickstarter.

Paul December 17, 2012 1 Ordering

Go to the Kickstarter Backers link on the main page. Choose your products according to your Kickstarter pledge. After you are done choosing your product choices, continue to checkout and checkout as a 'guest'. Fill the contact and shipping information requested, continue to the next page of the checkout. Enter in your discount code and select Kickstarter free shipping. Your cart should cost zero dollars. Proceed and you will get an email with your order details. Save your password to log-in and check on the status of your order. Further questions, please send us a message on Kickstarter.